Pediatric Hospital – Consumer Search

This children’s hospital system needed a robust, modern consumer search experience that would make it easy for patients to find locations, care education and relevant specialists – helping to build revenues and appointments. Based on its leadership and experience in e-commerce search technologies, Element Blue partnered with the hospital to rebuild the infrastructure and create a new solution from the ground up. We helped lead an evaluation of search requirements, and develop a business strategy for the consumer search experience.  The Lucidworks Fusion product, an Apache Solr-based platform, created the foundation of a new architecture and implementation for its capabilities in connecting to multiple data sources, indexes, faceting and pipeline capabilities. Results of the new consumer search experience project were significant and helped this pediatric hospital system draw more appointments into the organization, and increased patient satisfaction by limiting waiting times for patients.