Texas Pediatric Hospital – Referral Automation

Texas Children’s Hospital wanted to increase referrals across 20+ specialty departments and enhance the overall referral experience for providers.  Texas Children’s takes in an average of 80,000 out-of-network referrals annually.  They needed a new digital form automation solution and new data services to allow PCP providers to refer patients.

Element Blue designed and implemented a web form based solution that improved the referral experience and ultimately led to more appointments.  The digital forms solution expedites appointment scheduling and provides a customized workflow centric approval process.  The solution has facilitated TCH in delivering a 17% increase in completed referral appointments for the hospital.  It also provides out of the box summarized reports on status of referrals and patient satisfaction metrics and indicators. It is a highly available, cloud-based HIPAA compliant and secure infrastructure design.