Chatbots in Healthcare: Six Use Cases
Part 1 of a 3-Part Series

Joe Nieto, Joe Nieto is Director of Customer Engagement for Healthcare at Element Blue. Located minutes from the renowned Texas Medical Center in Houston, Joe's clients include Texas Children's Hospital, Houston Methodist, Baylor College of Medicine, Memorial Hermann Health System, and The University of Texas MD Anderson Cancer Center.

Part One of the series focuses on exploring practical use cases. In follow-up articles, we’ll cover use case implementation, and operating and maintaining a complex platform. In 2020, hospitals were projected to lose an estimated $323 billion due to implications of the pandemic, leaving nearly half of America’s hospitals and health systems with negative operating […]

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How Automation Accelerates COVID-19 Vaccination Appointments and Patient Registration from Days to Hours for Large Healthcare System

Kimberly Chesser, Director - Marketing and Sales Enablement

The Problem: In order to meet the State of Texas’ requirements for the phased COVID-19 vaccine rollout and deadline, rapid implementation of a patient self-scheduling and registration solution was required by hospitals in the Texas Medical Center. To deliver on the state’s mandate, healthcare systems such as Memorial Hermann, Houston Methodist Hospital, MD Anderson Cancer […]

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Revenue Cycle Management Challenges and Landscape

Steven Gerhardt, Managing Partner, CEO

As leadership continues to look for revenue cycle management teams to make improvements, there are continued pressures in healthcare to identify cost efficiency opportunities and generate stronger cash flows. Between ICD-10, accountable care and other regulations it is in the hospital’s best interests to have effective revenue cycle management systems to meet financial pressures and […]

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Consultagene Enables Expert Genetic Testing and Counseling Services in the Convenience and Comfort of the Patient’s Home

Steven Gerhardt, Managing Partner, CEO

The desire to know about our family history through DNA testing is more popular than ever. Last holiday season, genetic-testing kits broke sales records as one of the hottest selling gifts of 2018. However, there are more important reasons to understand our genetic make-up than simply learning about our ethnicities. In 2016, Baylor College of […]

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How Improved Enterprise Search Contributes to Konica Minolta’s Unbeatable Customer Experience & Satisfaction Record

Steven Gerhardt, Managing Partner, CEO

When Konica Minolta’s customers began having issues in obtaining desired results with the site’s user search, it was clearly a problem that required a solid and reliable remedy. Leveraging LucidWorks Fusion, a leading enterprise search platform based on open source technology, Element Blue implemented a new, improved search experience.

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What’s The Key To Getting More Value Out Of Your Disparate Systems?

Steven Gerhardt, Managing Partner, CEO

Data is essentially useless if it’s not normalized. A great example of the power of normalized data can be found in urban-infrastructure systems. Modern municipal water and power systems contain a tremendous amount of data that can be used to more efficiently manage operations—as long as the right people are able to access key data. Normalizing data […]

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