Children’s Health Consumer Search
- E-commerce grade consumer search
- Physician search functionality
- Education resources search
- Overall solution architecture and design
- Support deploying new infrastructure
Children's Health created a game-changing consumer search product across all content types with a central business strategy and powerful underlying AI facility.
Children’s Health System of Texas wanted a robust, modern consumer search experience that would make it easy for patients to find locations, care education and relevant specialists, helping to build revenues and appointments for the healthcare system. Based on its leadership and experience in e-commerce search technologies, Element Blue partnered with Children’s to rebuild the infrastructure and create a new solution from the ground up. We helped lead an evaluation of search requirements, and develop a business strategy for the consumer search experience. The Lucidworks Fusion product, an Apache Solr based platform, created the foundation of a new architecture and implementation for its capabilities in connecting to multiple data sources, indexes, faceting and pipeline capabilities. Results of the new consumer search experience project were significant and helped Children’s Health System of Texas draw more appointments into the organization, and increased patient satisfaction by limiting waiting times for patients.
Technology Solutions Utilized
The Fusion product offers class leading enterprise search and AI functionality, speed, and content personalization to power digital experiences of any scale.
Solr is a fast, highly reliable, and infinitely configurable platform for enterprise scale search.